Eligibility  
Please accept our apologies if the item you received was defective or damaged. Contact our customer service team within 48 hours of receiving an item if you would like to return or exchange it. Please contact us immediately if you receive an incorrect item, and we will arrange a return or exchange. Returns must not be damaged or worn. All labels, packaging, and invoices must be retained for a successful return. Returns may not be processed if any of these items are missing. Please contact our support team within 48 hours if your item is not in original condition or is missing parts.  

Process of Return  
Contact our customer support team to initiate a return. You will receive specific instructions and be guided throughout the process. Upon receiving the returned item and verifying its condition, we will process the refund or exchange within 5-7 business days.   

Exceptions / Non-Returnable Items 
We cannot accept returns on perishable products, such as flowers, plants, or personal items made to order. You cannot return or refund digital products like e-books or software once you have viewed or downloaded them. During the purchase process, you will be informed of any specific exceptions for each of these categories.   

Return Shipping  

In the event of a return, the user is responsible for the shipping costs. We will gladly cover the return shipping costs if there is an error on our end. 

Method of Refund  

The refund will be processed using the original payment method. Upon receiving and inspecting your returned item, your refund will be processed within 5-7 business days.  

Contact Us  

Don't hesitate to contact us if you have any doubts or questions regarding our Return and Refund Policy.   

nakositsolutionspvtltd@gmail.com